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Refund policy
Once your return request has been approved, you have 3 business days to send the product back and provide us with the tracking number within this period.
FedEx only:
To avoid delays and customs formalities, we only accept returns from countries outside the European Union (EU) or the European Economic Area (EEA) via FedEx services.
We recommend checking with FedEx in advance regarding packaging options to reduce shipping costs. If you use a box, the shipping fee may be calculated based on volumetric weight. Therefore, we recommend using a FedEx plastic shipping bag whenever possible.
Please note that any customs duties and taxes, if applicable, are the responsibility of the customer.
REFUNDS
Once we receive the returned items and confirm that they are in their original condition, we will refund the amount using the original payment method within 14 days of receiving them.
Please note that it may take between 5 and 15 business days for the funds to appear back in your account, depending on your bank, card issuer, or payment service provider.
Please note that business days do not include weekends or public holidays.
Shipping costs are the responsibility of the customer.
Return Address:
Name: NV COMPANY
Daniela Vaseva
Adress: Bulgaria/Sofia Blvd James BOURCHIER 83
Telefone: +359877339832
Email: mcxstore.com@gmail.com
## RETURN ELIGIBILITY
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition;
- Returned with all original tags attached;
- Returned in their original packaging;
- Free from stains, odors, alterations, or any signs of wear.
We reserve the right to refuse returns that do not meet these conditions.
## HOW TO REQUEST A RETURN
To request a return, please contact us within 14 days of receiving your order at:
Email: mcxstore.com@gmail.com
Please include:
- Your order number;
- The item(s) you wish to return;
- The reason for the return.
Once your request has been reviewed and approved, you will receive return instructions.
## NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Custom-made or personalized products;
- Items produced specifically upon customer request;
- Gift cards;
- Any item that has been worn, used, washed, altered, or damaged after delivery.
## DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at mcxstore.com@gmail.com, including photos of the item and packaging, so we can evaluate the issue and provide an appropriate solution.
## RIGHT TO REFUSE RETURNS
MC-X10'11° reserves the right to refuse any return that does not comply with this Return & Refund Policy.
# RETURN & REFUND POLICY
## RETURN ELIGIBILITY
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition;
- Returned with all original tags attached;
- Returned in their original packaging;
- Free from stains, odors, alterations, or any signs of wear.
We reserve the right to refuse returns that do not meet these conditions.
## HOW TO REQUEST A RETURN
To request a return, please contact us within 14 days of receiving your order.
Email: mcxstore.com@gmail.com
Please include:
- Your order number;
- The item(s) you wish to return;
- The reason for the return.
Once your request has been reviewed and approved, you will receive return instructions.
After your return request has been approved, you have 3 business days to ship the item(s) and provide us with the tracking number.
## RETURN SHIPPING
### FedEx Only (for countries outside the EU/EEA)
To avoid delays and customs formalities, we only accept returns from countries outside the European Union (EU) or the European Economic Area (EEA) via FedEx services.
We recommend checking with FedEx in advance regarding packaging options to reduce shipping costs. If you use a box, shipping fees may be calculated based on volumetric weight. Therefore, we recommend using a FedEx plastic shipping bag whenever possible.
Any customs duties, taxes, or import charges, where applicable, are the responsibility of the customer.
Shipping costs for returns are the responsibility of the customer.
## NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Custom-made or personalized products;
- Items produced specifically upon customer request;
- Gift cards;
- Any item that has been worn, used, washed, altered, or damaged after delivery.
## DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at mcxstore.com@gmail.com and include photographs of the item and packaging so we can assess the issue and provide an appropriate solution.
## REFUNDS
Once we receive the returned item(s) and confirm that they are in their original condition, we will process your refund using the original payment method within 14 days of receiving the return.
Depending on your bank, card issuer, or payment provider, it may take between 5 and 15 business days for the refunded amount to appear in your account.
Business days do not include weekends or public holidays.
## RIGHT TO REFUSE RETURNS
MC-X10'11° reserves the right to refuse any return that does not comply with this Return & Refund Policy.
## RETURN ADDRESS
NV COMPANY
Daniela Vaseva
83 James Bourchier Blvd
Sofia 1407
Bulgaria
Telephone: +359 877 339 832
Email: mcxstore.com@gmail.com